Governance - Advanced Governance Skills and Knowledge
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Strategic Leadership of Complaints and Stakeholder Engagement (Advanced)
Any settings outside of borough will be contacted and charged £90 + VAT for this training unless you are subscribed to Hackney's Governance Services or any Hackney CPD package.
Complaints can be a big worry for all those involved. This session enables participants to understand how a school can manage concerns and complaints from parents and carers effectively and robustly. The session will focus on comprehensive strategies for parental engagement and early resolution, as well as formal strategies which include an understanding of the principles underlying complaints policies, and best practice in complaints handling and review. Participants will receive tips on how to manage communication, and deal with complex, persistent or aggressive complaints from parents. The session will offer guidance on how to strategically optimise both stakeholder engagement and the complaints procedure in order to resolve and close down concerns and complaints effectively. Governors will understand the role and structure of Complaints Appeal Panels. This session is applicable to diverse school types in various partnership and federation arrangements.
This course will focus on:
- Developing an understanding of school complaints process management, ensuring robust complaints handling mechanisms in line with legal requirements.
- The role of governors in the complaints process, including policy design and review, and ensuring lessons learned from complaints are fed back to the board and inform strategic decisions.
- How effective governing boards gather parental views, act on them appropriately and report results, and how parental voices can be used to inform the shaping and impact assessment of key decisions making.
Dates
- 26th November 2025: foundation
- 25th February 2026: advanced (complaints panels) - webinar coming soon!
Suitable for: All governors, new governors, curriculum link governors, senior leaders, and governance professionals.
Facilitators:
- Laura Stagg, Parent Engagement System Leader
- Madalina Brockmann, Governance Services Manager
£0.00
(incl. VAT)Strategic Leadership of School Finance: Budgeting and the Governance of Sustainability (Advanced)
Any settings outside of borough will be contacted and charged £90 + VAT for this training unless you are subscribed to Hackney's Governance Services or any Hackney CPD package.
This training equips attendees with the knowledge and skills needed by governors to effectively oversee and challenge the school's financial management. It includes a comprehensive overview of school finance, covering key areas such as funding streams, budgeting, and financial monitoring. It emphasises the governors’ responsibilities in understanding school funding, budget development, and monitoring in line with school priorities and sustainability, and ensuring value for money. It includes the use of tools such as policy development, financial benchmarking, and robust internal controls, as well as practical opportunities to scrutinize financial reports and identify potential irregularities. It clarifies the financial responsibilities of governors in relation to budget sign-off and the Schools Financial Value Standard (SFVS), as well as the responsibilities of the school leaders and the finance officer.
After attending this training, governors and stakeholders will be confident in how to harness the power and mechanisms of governance to improve financial oversight and enhanced decision-making, leading to sustainability, more effective safeguarding of public money and making a significant contribution to better educational outcomes.This training provides governors with the essential knowledge and skills to effectively oversee and challenge school financial management. It offers a thorough understanding of school finance, covering funding, budgeting, and financial monitoring. The programme emphasises the governor's role in comprehending school funding, developing budgets aligned with school priorities and sustainability, and ensuring value for money.
It incorporates practical tools like policy development, financial benchmarking, and robust internal controls, alongside opportunities to scrutinise financial reports and identify irregularities. The training clarifies the financial responsibilities of governors regarding budget sign-off and the Schools Financial Value Standard (SFVS), as well as the responsibilities of school leaders and finance officers.
Upon completion, governors and stakeholders will be confident in using governance mechanisms to improve financial oversight and decision-making. This leads to greater sustainability, enhanced safeguarding of public funds, and a significant contribution to improved educational outcomes.
Type: Induction, refresher.
Suitable for: all governors, new governors, senior leaders, finance officers / School Business Managers, governance professionals.
Facilitators:
- Suhal Kadir, Finance Manager
- Maggie Kalnins, Lead of Governor Services
Training is updated regularly to reflect changes in legislation & best practices. Training will be delivered by individuals with expertise in school finance and governance and could be tailored to the level of the participants. Please note this training will run in two parts, foundational and advanced. Please attend the session(s) you feel are a best fit for you.